1. Discover
Review your goals, existing systems, priorities and constraints.
INOUX SERVICES
Ecommerce Malware Cleanup for your business.
Investigate suspicious checkout behavior and malware affecting an online store.
Start with a project or choose ongoing support
A new build, migration, initial cleanup or setup is quoted separately. The monthly package below covers only its listed ongoing services and limits.
Request a project quoteWhat we can help with
Investigate suspicious checkout behavior and malware affecting an online store.
- Review storefront and checkout scripts
- Investigate malicious redirects and injected code
- Check integrations and administrator access
- Validate the agreed customer purchase flow
How your project works
- Tell us about the system, issue and business priority.
- Receive an agreed scope, estimate and access plan.
- Review delivery and the checks completed by your assigned team.
Scope and pricing
Payment provider investigations, regulatory reporting and forensic certification require a separate scope. Do not submit cardholder data through our forms.
Request a tailored quote. One-time work and ongoing support are priced according to scope. No work starts until the proposal is agreed.
Before you contact us
Share your website address, platform and a short description of your needs. Do not send passwords, API keys or payment information through the enquiry form.
Common questions
How soon can work begin?
We confirm availability and estimated delivery after reviewing your requirements.
Can I request ongoing support?
Yes. We can propose a separate maintenance scope with defined coverage and responsibilities.
From first conversation to handover
2. Agree the scope
Document deliverables, responsibilities, milestones and the estimate before work starts.
3. Deliver and review
Work through the agreed tasks, review progress and validate the intended outcome.
4. Hand over and support
Receive the agreed documentation and discuss any ongoing support requirements.
Frequently asked questions
Which platforms can you assess?
We scope work for WordPress, custom PHP, Laravel, ecommerce sites and Linux hosting. For hosted platforms such as Shopify, investigation focuses on account access, apps and storefront changes within the access the platform permits.
Can you guarantee that a site will never be hacked again?
No. We document the issues addressed and recommend updates, access controls and monitoring that reduce risk. Ongoing maintenance remains important.
Should I delete suspicious files before contacting you?
Avoid making uncontrolled changes. Preserve available backups and logs, restrict access where appropriate and explain the symptoms so a recovery plan can be agreed.
Is emergency response included?
Availability, response expectations and any priority fee are confirmed before work starts. Do not assume continuous coverage unless it is included in your agreement.
What will I receive after the work?
The agreed deliverables include a summary of findings, actions taken, validation checks and recommendations. Full forensic investigation or compliance certification requires a separate engagement.
Tell us about your requirements
Share your current platform, the outcome you need and any target date. We will review the requirements and propose the next step.